Monarch Tabletop Games will endeavour to ship all orders within 2 - 5 working days from receipt of order and mostly this is achieved. However, when we are experiencing high volumes of orders, it is not always possible to despatch orders within the 2 - 5 day timescale, so please allow a few days more for despatch to take place. We will contact our customers either by email or telephone to advise of any delays should this be the case. However, it is our policy to try to achieve the 2 - 5 working day turnaround on orders at all times. If you are ordering for an event or birthday and require despatch very quickly, we ask that you contact us via email on firstname.lastname@example.org We will, if at all possible, depending on the size of your order, endeavour to expedite the shipping of your order.
UK orders under £100 in value are despatched via 1st Class Royal Mail. Orders over £100 in value are despatched via the Royal Mail Signed for Service.
Western EU and Rest of the World Orders under 2kg in weight will be despatched Via Royal Mail Airmail Service. Orders over £100 in value with be despatched via the Royal Mail International Signed for Service. All higher value orders over £120 will be despatched via UPS courier.
Should there be any import duties and taxes incurred on receipt of order, these are the responsibility of the Consignee.
Monarch Tabletop Games comply with the Distance Selling Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within 14 working days of receipt, for a full refund less shipping. Missing items, damaged goods or any other disputes should be reported either by email or in writing within 14 working days of receipt. These may be returned for a full refund [including postage] or replacement.
Monarch Tabletop Games will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Monarch Tabletop Games only obligation is to refund the full purchase price.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.
Please include a covering letter explaining the reason that the goods are being returned and your full name and address. The customer will be refunded within 30 days of cancellation.
Customer satisfaction is at the forefront of our trading policy. Your statutory rights are not affected.
Risk and ownership
Risk of damage or loss of the Products shall pass to you on delivery or, if you fail to take delivery of the Products, at the time when we have tried to deliver the Products.
Title in the Products shall pass to you on delivery or, if you fail to take delivery of the Products, at the time when we tried to deliver the Products to you.
Monarch Tabletop Games cannot be deemed liable for loss or delay or misrouted goods due to third party delivery agents such as the Royal Mail.